Jigsaw – providing 1:1 mental health support for young adults

Jigsaw provides a vital service supporting the mental health of young adults aged between 12 – 25 years old. They have a webchat facility providing 1:1 support – here are the details, reproduced from their website.

 

Jigsaw Live Chat is a new way to get support if you’re aged between 12 – 25 years-old. Our trained staff host 1:1 webchats, Monday-Friday from 1-5pm.

Login and talk about what’s on your mind or send us an email anytime.

We accept our final chats 30 minutes before chat closes. If you’d like to chat after this, you can send an email or log in at another time. Register to chat or email with us.

Live chat

What do I need to know?

  • What happens when I request a chat?
  • How do I get the most out of my chat?
  • What do I do if there is a technical difficulty during my session?
  • Is the service confidential?
What happens when I request a chat?

When you request a chat, there will be a text box where you can tell us a little bit about your reason for your visit. We will ask you to fill out a brief questionnaire about how you are doing at the moment. At the start of your chat, our staff member will welcome you, introduce themselves and invite you to say a little more about what you’d like support with.

Can I be anonymous?

You need to register to use this service. When registering you will be asked to provide an email address, a username and some demographic information. You can be as anonymous as you choose. This means you don’t need to provide your first name if you prefer. You can also use an email address that doesn’t identify you (i.e. doesn’t contain your name).

Do I need a referral?

No, you can just log in whenever you like during opening hours. Or send us an email anytime.

How to get the most out of my chat?

Chats sessions will last approximately 40 minutes. To get the most out of your session, we recommend:

  • Using a good internet connection if possible to minimise disruptions
  • Having a think about what it is you most want help with. Your clinician will also help you with this in the session
  • Staying focused on the chat and responding promptly
  • Avoid multitasking or having multiple browser windows open
  • If you need to step away from the chat, let us know.

How long will it take to get a response to an email?

We will respond to your email as soon as possible. We aim to respond within two days but there are times when it may take longer than this.

What if I am in crisis?

Jigsaw is not a crisis service. If you or someone you know needs immediate help, check out crisis support options.

What if I’m attending other mental health services?

Do let us now if you are already linked in with another support service, in particular any regular therapeutic sessions you might have. For example at Jigsaw, in HSE mental health services, student counselling services or another online service.

Having contact with multiple services, particularly if they are not working together can be unhelpful and confusing for you. If you are attending another service, please let us know and we can talk about the best next steps.

I’m looking for information on face to face services.

Find your local Jigsaw contact details here.

What do I do if there is a technical difficulty during my session?

If there is a problem with your internet connection:

Check your internet connection. If you are unable to reconnect, you can access a new chat when your connection is restored. Although it may not be with the same person, the person you speak to will be able to see the details of your previous chat so you can pick up where you left off.

If there is a problem with our internet connection:

If you do not hear from us within five minutes of the chat being disrupted, we will probably need time to resolve the issue. We will email you to let you know what has happened as soon as possible.

If there is a problem with the chat platform:

We will highlight on this page and will email you to let you know what has happened as soon as possible.

Confidentiality

Is this service confidential?

The information that you share in chats and emails is confidential to the Jigsaw Live Chat team. We will not share information without your consent unless we are concerned that you or someone else is at risk of harm.

In such circumstances we may need to share your personal information with third parties such as an Garda Síochána, emergency services or Tusla, The Child and Family Agency to ensure that you or another person at risk gets the appropriate support.

In addition if we are concerned that you or another person is at risk of harm, we may ask you for more information, such as your full name, your address, or contact details for a next of kin who we can contact. It is up to you if you wish to provide this information.

Protecting your information

Jigsaw Live Chat provides confidential and preventative webchat and email services directly to young people. We are committed to doing this while also keeping your data safe.

The information here explains why we collect data, what data is collected, what we do with it, and what you can do to exercise your rights or to get more information.

What information do we collect?

Personal information is any information that can be used to identify you. For example, your name, date of birth, email address, IP address, as well as information relating to your health or personal circumstances.

We retain personal information that you provide, when you:

  • register with us
  • seek assistance and support, for example, by logging in, emailing us or engaging in a chat session
  • otherwise give us personal information.

How do we use your information?

We use your information in the following ways:

  • To give you the information and support you ask for and ensure that Jigsaw staff offer you the best possible service.
  • For internal administrative purposes (like accounting and records), and to let you know about changes to our services or policies.
  • To evaluate what we are doing and understand ways to improve support for young people. We may contact you directly about this. If we use your information in relation to evaluating our services, and for research and analysis, any information that could identify you will be removed.
  • To look in to and respond to complaints, legal claims or other issues.
  • If we need to use your information for other reasons, we will tell you about it and get your permission.

We keep your data in accordance with our data retention policy. We review our data retention periods for personal information on a regular basis.

Who do we share your information with?

When we collect your personal information we use strict procedures and security features to prevent unauthorised access. So that Jigsaw can keep your information safe, it is stored electronically by Microsoft Azure on a secure server. To help look after the Jigsaw Live Chat IT system, there are developers in MHI (New Zealand) who can see your information; they do not store or share your information.

We will not sell your details to any third parties.

Other Information

If you need any more information about the way your personal data will be used, if you want to exercise your data rights, or if you are unhappy with the way we have handled your personal data you can get in touch with our Data Protection Officer:

Data Protection Officer

Jigsaw – The National Centre for Youth Mental Health

16 Westland Square

Pearse Street

Dublin

D02 V590

Email: data.protection@jigsaw.ie

Telephone: 01 472 7010

Jigsaw is a registered charity, CHY 17439.

Changes to this policy

We may change our privacy policy from time to time, so please check back every now and again

To see more about Jigsaw and the supports they offer click the link https://jigsawonline.ie/

 

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I thought it may be useful to share the link to the guide - https://switcher.ie/broadband/guides/how-to-keep-your-children-safe-online/ - which you can include on your website ahead of Safer Internet Day, to help parents and children who may need some extra support. We've also put together some handy top tips you can use on your website: 10 tips to keep your children safe online
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  2. Recognise the risks: Educate yourself about the potential dangers children could face online so  it’s easier to spot warning signs. Get to know what platforms your children use, and learn about dangers such as phishing, grooming and cyberbullying.
  3. Teach the do's and don'ts: Be clear about the non-negotiables.  For example, teach your child not to share personal details or photos with strangers and instruct them not to click on links to unknown websites or texts. Do encourage your child to question what they see and only accept friend requests from people they know.
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  5. Set boundaries:Let your children know what they can and can't do on the internet from the get-go. Agree on what devices they can use, when, and how long they can spend online. As they get older, explaining and negotiating boundaries may be more effective.
  6. Take 'parental' control: These ready-made boundaries put parents in control of what children can see online. They can be set up through your internet provider at device level to block specific websites and filter out inappropriate content.
  7. Be social media savvy:  The popularity of social media apps like TikTok and Snapchat makes it harder to keep track of what your child is accessing online.  Fortunately, each social media platform has its own privacy settings and safety tips for parents. Check them out before you let children have their own accounts.
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  9. Set a great example:  You're the greatest 'influencer' in your children's lives when they're young.  Limiting your time online, discussing dangers you've come across, and questioning what you view can help reinforce the rules you are setting for your children and, in turn, influence their online behaviour.
  10. Seek support:The more you learn about online dangers, the better equipped you'll be to handle them. There are some great resources like  webwise.ieinternetmatters.organd cybersafekids.ie to help you recognise and reduce online dangers and seek advice if you think your child is experiencing cyberbullying or is at risk online.
        Short videos on the Importance of Play have recently launched which was a collaboration between North Central CFSN and Lifestart Services.   Volume 1 https://youtu.be/xl2F2vZXhbg Volume 2 https://youtu.be/OOy4lmWggtM Volume 3 https://youtu.be/tmv40--l7fA Volume 4 https://youtu.be/Wr9bfTWddts Volume 5 https://youtu.be/7HLkBXvVTFE Volume 6 https://youtu.be/NuUXb51qZY0

Infant Mental Health Awareness Week runs from June 13th-19th.           

This week provides an opportunity to focus attention on the wellbeing, social and emotional development of our babies and young children. It highlights the importance of early relationships and a relationship based approach to interventions with infants and families. As our understanding of IMH and its evidence base develops, so also does our knowledge of how to apply this knowledge and an ‘IMH lens’ to interactions with infants, parents and caregivers in health and social services. 

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The first 1000 days of life are recognised as a critical period of opportunity to support infant mental health. Decades of research have shown that it is the quality of the early caregiver relationship that is a significant determinant of the infant’s healthy social and emotional development and in turn physical health, right up to adulthood.

 

The National Healthy Childhood Programme has embedded IMH as the foundation of the development of its resources and in the approach of the delivery of the universal child health service. This embedding of key messages can be seen in the My Child suite of books (www.mychild.ie/books) and also on www.MyChild.ie  where key messages around bonding and relationship building have been embedded for the parent/caregiver.

 

In clinical practice the topic of IMH has been included for the first time in the National Standardised Child Health Record. To build on this, the National Healthy Childhood Programme have just completed a suite of three eLearning units which are now available on HSEland for healthcare practitioners / caregivers who are working with children and families.  

 

Throughout the week you will see videos and key IMH messaging being promoted on the HSE MyChild social media pages ( Facebook / Instagram ). Keep an eye out in the National Newspapers for articles from our experts also. (IrishTimes article)  

 

In addition The National Healthy Childhood Programme have developed a series of ten practical videos with HSE expert advice which are now available on YouTube and on the relevant pages on the www.mychild.ie website.

These videos (2-3 minutes each) are aimed at parents/guardians of children (0 – 3 years).

These new video resources are available here while lots more expert advice for every step of pregnancy, baby and toddler health can also be found at www.mychild.ie

There are a suite of posters available focusing on the promotion of IMH messaging to order from healthy.childhood@hse.ie

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